FAQ

Welcome to the Elite Axis FAQ page! Here, you'll find answers to common inquiries about our products, shipping, warranty, and more. If the information you're looking for isn't listed, feel free to contact our customer support team.

General Questions

  • What kinds of products does Elite Axis offer?
Elite Axis provides a diverse selection of bags, including backpacks, handbags, totes, and crossbody bags. Each bag is meticulously crafted using top-quality materials.
  • Where are Elite Axis bags produced?
Our bags are carefully designed and handcrafted by skilled artisans, utilizing premium materials sourced from various parts of the world.

    Ordering & Payment

    • How can I make a purchase?
    You can easily place an order on our website by selecting your desired product, adding it to your cart, and proceeding through the checkout process.
    • What payment methods are accepted?
    We accept Visa, MasterCard, American Express, Apple Pay, PayPal and Venmo.
    • Is it possible to cancel or modify my order?
    If you need to cancel or adjust your order, kindly contact our customer support team promptly at support@eliteaxis.shop. We will make every effort to accommodate your request.

      Shipping

      • What are the shipping options and fees?
      All orders qualify for free shipping.
      • How long does shipping usually take?
      Orders are typically delivered within 7 to 15 business days, Monday to Friday, for both domestic and international destinations (United States, United Kingdom and United Arab Emirates).
      • How do I track my order?
      Upon shipment, you will receive a confirmation email with tracking details to monitor your delivery status.

        Warranty & Returns

        • How do I proceed with a warranty claim?
        To file a warranty claim, please contact our customer support team at support@eliteaxis.shop with your order number, a detailed description of the issue, and photographs depicting the defect.
        • What is the return policy?
        If you are dissatisfied with your purchase, you may return the item within 30 days of receipt for a full refund or exchange, provided the item is returned in its original condition and packaging.

          Care & Maintenance

          • How should I care for my bag?
          For guidance on maintaining and caring for your Elite Axis bag, please refer to our Care Guide to ensure its longevity and pristine condition.

            Contact Us

            We are available to address any inquiries or issues you may have contact us via: 

            Phone: +1 (855) 872-7875

            Email: support@eliteaxis.shop